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Troubleshooting large bid file uploads

If your upload reaches 100% but fails to complete, or you see the message “File could not be processed”, follow the steps below.

Check the file size Each file must be under 25 MB. Check the size of every file you are trying to upload. Split large documents If a document is too large, split it into smaller parts, each under 25 MB, and upload them separately. Give each part a clear name so the documents can be reviewed in the correct order. Reduce spreadsheet size For large spreadsheets, save the file in .xlsx format and remove any unused sheets. Keep all information needed for your bid, then check that the saved file is under 25 MB before uploading it again. If the upload still fails Email the files to us before the submission deadline. We record the time we receive your email. Files received before the deadline will not be counted as late. Allow enough time for your email and attachments to reach us. The recorded receipt time, rather than the time you send the email, determines whether the files arrived before the deadline.